Terms & Conditions

Last Updated: June 29, 2026


Welcome to Ma Sarada Hospital. By accessing and using our website or booking systems, you accept and agree to be bound by the terms and provision of this agreement.

1. Use of the Site

You agree to use this site, including the booking appointment system, only for lawful clinical scheduling. You must provide accurate, current, and complete details (name, email, mobile number, DOB, and reason for visit). Fraudulent appointment requests or spamming the OTP verification loops will trigger immediate IP lockout.

2. Appointment Status & Bookings

Any slot booked through the public website `book-appointment.php` is subject to final verification and approval by the Ma Sarada Hospital reception desk. A booking reference ID (MS-XXXXX) is generated for tracking purposes but does not guarantee a slot until a staff member marks it as Confirmed in the database.

3. Emergency Care & Ambulance Service

Our Free Ambulance Pickup Service 24x7 is available only for emergency transit requests within our defined geographical radius in Konnagar, Hooghly. The hospital is not liable for transport delays caused by traffic bottlenecks, weather anomalies, or force majeure events.

4. Cashless Insurance & TPA

While we accept 25+ insurance partners for cashless treatment, final authorization is determined solely by your TPA company. Patients are responsible for clearing any non-medical expenses, deductibles, or copayments at the billing desk upon discharge.

5. Revisions and Errata

The materials appearing on Ma Sarada Hospital's website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on its website are accurate, complete, or current. We may make changes to the materials contained on its website at any time without notice.

6. Jurisdiction

Any claim relating to Ma Sarada Hospital's website shall be governed by the laws of the State of West Bengal, India, without regard to its conflict of law provisions.